Customer Service                         
We offer high quality products and services

We want you to be happy with our unique products and services!
We believe that a happy customer will bring us future business as well as refer us to their friends and family. Please contact us via email or phone if you have any complaints and we will do our very best to help you.


Our Return/Exchange Policy:

African World Imports provides a money back guarantee on all products, except special order items. Customers must notify African World Imports within ten business days (from the time they receive the product) for a full refund or exchange.

Please e-mail all requests to: refunds@africanworldimports.com

In your e-mail please include the following information:

1. Invoice number
2. The reason for the return.
3. The items to be returned or exchanged.
4. If an exchange, please indicate the desired item.
5. Your full name, address and telephone number.

For custom or special orders, African World Imports must be contacted within 48 hours for a partial credit. This partial credit will be equal to the amount of the custom or special order product minus a 40% restocking fee. This credit may be applied toward the purchase of another product from African World Import's current inventory.

Actual shipping charges paid by African World Imports will be deducted from the purchase price, unless the return is due to our error. The following terms must be met by you to insure that your refund or exchange will be processed.

Return the merchandise to us within 30 days of your original receipt of the order. The products must be returned in new, resalable condition. You must include all packaging materials. Packaging materials must not be torn or damaged.  All manuals and warranty registration cards must be unmarked.  You must pay any return shipping expense.

Please visit our FAQ's page for answers to other questions.

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P.O. Box 98 Chalfont, PA 18914 Phone & Fax: 215.997.7532 Email: sales@africanworldimports.com


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